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RETURNS, RESCHEDULING & DEPOSITS

RETURN & EXCHANGE POLICY

Thank you for choosing our products and services. Please note that all product purchases are final sale, and we do not accept returns or exchanges. We encourage you to make your selections thoughtfully to ensure you are fully satisfied with your purchase.

 

For our services, please be aware that once the service has been provided and payment is made, we cannot offer refunds. We are dedicated to delivering exceptional service and appreciate your understanding of this policy.

 

If you have any questions or need further assistance, our customer service team is here to help. Your satisfaction is our top priority.​

cancellation/rescheduling policy

At PureLash, we value your time and appreciate your business. To ensure a seamless experience for all our clients, we have established the following cancellation and rescheduling policy.

 

Deposit Information

  • A deposit of 50% of the service fee is required at the time of booking.

  • This deposit is non-refundable.

 

Rescheduling Policy

  • Free Rescheduling: You can reschedule your appointment at no additional cost if you notify us more than 48 hours before your scheduled time.

  • No Reschedules: Any reschedule requests made within 48 hours of your appointment will not be accommodated, and your deposit will be forfeited.

 

Cancellation Policy

  • No Cancellations: If you cancel your appointment at any time, your deposit will be forfeited.

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We appreciate your understanding and cooperation with our policies. If you have any questions or need assistance, please do not hesitate to contact us.

DEPOSIT INFORMATION

At PureLash, we strive to provide the best service and ensure a smooth booking experience for all our clients. To secure your appointment, we require a deposit at the time of booking. Please review our deposit policy below.

 

Deposit Requirement

  • A deposit of 50% of the service fee is required at the time of booking.

  • This deposit is non-refundable and will be applied towards the total cost of your service.

 

Why We Require a Deposit

Requiring a deposit helps us to:

  • Secure your appointment time.

  • Ensure that our stylists' time is respected.

  • Reduce the number of no-shows and last-minute cancellations.

 

Important Information

  • The deposit amount will be deducted from the final cost of your service.

  • If you need to reschedule your appointment, please notify us more than 48 hours in advance to retain your deposit (refer to our rescheduling policy for more details).

  • If you cancel your appointment at any time, the deposit will be forfeited.

 

We appreciate your understanding and cooperation. If you have any questions or need assistance, please do not hesitate to contact us.

 

Thank you for choosing PureLash!

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